FAQ

  • +Food and water prior to traveling?


    No feeding or watering at least 4 hours prior to collection.
    We recommend that your pets travel on an empty stomach to avoid vomiting or soiling their box.
    Animals First will pay special attention to fill up water bowls right before departure.
    For international destinations when animals are in transit, they will be transferred to the animal transit facility to be fed and watered between connecting flights.
    All international airports have modern animal transit facilities where animals are taken out of their boxes and some even offer a short walk in an outside area

  • +Tranquilizing?


    Please note that Animals First does not accept tranquilized animals!
    All the latest medical studies show that sedation causes far more trouble than anticipated, please take your time to research this topic further and read the details at: http://www.ipata.org/faqs

  • +Where should I bring my pet to at Vienna Airport?


    Meeting point is at Vienna Airport Air Cargo Center, entrance number 10
    Please find here a link with the driving instruction to and from Vienna: Find us

    If you still have problems to locating the drop off point just give us a call on our mobile phone: +43 676 7715229

  • +Where are live animals put on an aircraft?


    Animals travel in a compartment which is usually at the rear of the aircraft.
    This is a ventilated cargo hold pressurized with AC and heating system in exactly the same way as the passenger cabin.
    Live animals always have first priority and won’t get loaded with other passengers baggage or general cargo.

  • +Is there anything I can do in order to make the flight more comfortable for my cat/dog?


    It is a good idea to purchase your pet’s travel crate well in advance and put it somewhere in your house to get your cat/dog used to it.
    You can set up a bed, toys or similar and even feed them in it which really helps to reduce the stress of being kept in the crate during the flight.

  • +At what age can a kitten/puppy fly overseas?


    Generally a kitten/puppy is able to fly at the age of 10 weeks depending on the destination and airline.
    Some countries will not accept animals to travel on their mothers rabies vaccination records and require specific import regulations at the destinaton.

    We highly recommend to contact us well in advance for the particular requirements of your destination country and airline of choice.

  • +Where can I pick up my pet at the destination airport?


    Live animals are always handled in the cargo section of the airport.
    Present the handling agent a copy of the airwaybill and ID and your pet will be handed over to you after clearing customs and an examination by the border vet.
    Additional live animal handling charges may occur at the destination airport.
    These fees always vary and are depending on the airport, carrier and weight oft he pet.

  • +How are live animals handled during transits?


    With animal lounges and animal transit facilities open 24/7 at the world’s major international airports, a live animal that requires a transfer during its journey is cared for between flights by dedicated animal care professionals who understand the needs of the relocating animals.
    The scheduled stops are for the comfort of the pet, allowing to give food and water, clean the kennel, take a walk etc…

    Any more questions?
    Please check www.ipata.org or contact us directly at office(at)animalsfirst.at


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